T-Codez Service Policies

Terms & Conditions.
Clear Expectations.

Review our policies for website maintenance, migration, marketing services, project coordination, and renewals. Understand the responsibilities and charges associated with our services.

Know What to Expect

Find the relevant service policy below. If you need clarification about a term or charge, contact our team before proceeding.

Service Charges Client Responsibilities Project Policies
01

Website Maintenance

T-Codez will take care of website security and management for 15 days after delivering the website. After this period, T-Codez will not be responsible for issues or errors that occur on your website.

You can continue with website maintenance by subscribing to a quarterly, six-monthly, or annual plan.

Maintenance Period Subscription Cost
Quarterly$30
Six months$60
Annual$120

The hourly rate stated for maintenance tasks and services is $25 per hour. Work completed in approximately 5–10 minutes is still counted as 30 minutes. Work completed in approximately 35–40 minutes is counted as one hour.

For the included and excluded services, read our website maintenance terms .

Basic training on managing the website backend, including product uploading, is provided after delivery. For detailed learning, clients can refer to the relevant documentation and additional learning resources.

02

Website Migration

Moving a website from one server to another is charged at $35. Clients must inform T-Codez in advance. Processing the request takes 24–48 hours.

Migration depends on hosting resources. The destination hosting must be compatible with the existing website data and able to support the migration process.

03

Social Media Marketing

T-Codez markets products and services through social media platforms, including Facebook and Instagram. These services focus on reaching the target audience and building brand awareness through marketing strategies.

Sales are not guaranteed. Claims based on a lack of sales following social media marketing will not be accepted.

T-Codez takes platform advertising policies into account when managing campaigns. However, Facebook, Instagram, and other social platforms are third parties that use automated systems to review activity.

Restrictions may be applied to pages or accounts by these platforms. T-Codez will not be responsible for such platform restrictions and will not accept claims in this context.

04

Third-Party Changes

After website credentials are handed over, any changes, additions, deletions, or edits made by the client or another vendor or developer are the client’s responsibility.

T-Codez will not be responsible for data loss or website issues resulting from these changes.

05

Website Recovery

Where a website goes down because of a third-party issue, hacking, plugin malfunction, or after the free 15-day handling period has ended, the following service charges apply.

Service Charge
Re-upload the website and database $35
Recover the website from a hacking attack $50
Redesign the website, if required, using available content $125
06

WordPress Theme Pricing

WordPress theme costs are charged separately.

If a client chooses to use an older theme version, T-Codez can proceed with that version. T-Codez will not be responsible for future compatibility issues associated with using it.

07

Product Uploading

Uploading products to an e-commerce website is charged at $2 per product.

The client must provide product images, descriptions, pricing, and other required product information.

08

Basic Tutorials

Basic website backend training, including product uploading, is provided after website delivery. For more detailed understanding, clients can use relevant documentation and learning resources.

The Basic Tutorials policy also states a free security and management period of 15 days, followed by optional maintenance subscriptions of $30 quarterly, $60 for six months, or $120 annually.

The hourly rate stated in this section is $35 per hour. Tasks completed in approximately 5–10 minutes are counted as 30 minutes, while tasks completed in approximately 35–40 minutes are counted as one hour.

See the website maintenance terms for details of included and excluded work.

09

Termination of Project

T-Codez undertakes to deliver the requested project within the promised timeframe. Completing the project also requires coordination from the client.

If the client does not coordinate because of lack of interest, a busy schedule, or other business commitments, the project will be considered terminated one month after the first draft was delivered.

If the client subsequently wants to restart a project terminated because of inactivity, it will be treated as a new project. Previous payments will not be refunded.

10

Domain & Hosting Renewals

Clients are advised to renew their website domain and hosting before the expiry date. Renewal costs must be paid in advance.

After expiry, uploading and reactivating the website carries an additional $35 service charge.

Need Clarification?

Let’s Clear Up Your Questions

Contact T-Codez if you would like to discuss a service policy, project responsibility, or charge before proceeding.

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