Ongoing Website Care.
A Clearly Defined Scope.
Understand what our website maintenance covers and which requests fall outside the service. Review updates, backups, technical support, and the exclusions below.
What’s Covered.
What Falls Outside.
Our maintenance service covers the ongoing care of your existing website. New development, design changes, migrations, and certain third-party hosting tasks fall outside this coverage.
Website Maintenance Includes
Ongoing updates, upkeep, and support for the existing website.
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WordPress, Theme & Plugin Updates
Updating the CMS (WordPress), theme, and all plugins on your website.
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Website Optimization
Optimizing your website to improve its speed and performance.
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Security & Website Recovery
Protection against hacking and recovery work if the website is lost due to an issue such as a hacker attack.
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Monthly Website Backups
Monthly backups of your complete website and databases.
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Minor Content Updates
Minor updates to existing pages, posts, links, and other information as required.
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Existing Functionality Fixes
Fixing issues that arise when existing website functionality behaves incorrectly.
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Important Notifications
Reviewing important website emails, comments, and notifications.
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cPanel Handling & Support
cPanel handling and support for different functionalities, subject to the third-party hosting exclusions listed alongside.
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SSL / HTTPS Management
Managing and updating your website’s SSL / HTTPS configuration.
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24/7 WhatsApp Support
WhatsApp support for website maintenance enquiries.
Website Maintenance Excludes
The following work is outside the maintenance service.
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New Page Development
Developing pages that were not included in the initially defined website pages and structure.
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Website or Page Redesign
Changing the design of the whole website or an individual page.
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New Functionality
Adding functionality that was not part of the original discussion or existing website.
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Server-to-Server Migration
Transferring the website from one server to another.
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Detailed Training Meetings
Conferences or meetings for detailed tutoring on website handling.
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Third-Party Hosting Administration
Handling third-party web hosting or third-party cPanel accounts.
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Third-Party Hosting Support Liaison
Communicating with third-party hosting or cPanel support to resolve hosting issues.
Not Sure Where Your Request Fits?
Contact our team with the details before requesting work. We can clarify whether it falls within maintenance or requires a separate service.
Need Help with Your Website?
Tell us what needs attention. Our team can help identify the appropriate maintenance or development service for your request.